Frequently Asked
Questions
If we don't answer your questions here, please feel free to reach out to us directly.
1
Do I need wifi for the booth?
Yes! The wifi is necessary to both print the photos and send them via text or email. If the wifi glitches our software will store all the photos taken from your event, and send them once it is able to connect to service again. It may not be immediate, but it will be soon!
2
What is idle time?
This is the time when the booth is on site, set up, but is not actively being used. For example: Your ceremony starts at 5 pm but you want all vendors set up by 4 pm, so as not to disturb the ceremony, you will need to pay for an hour of idle time. We will arrive for set-up an hour before the active start time and start teardown at the end time, unless idle time is added.
3
What is setup time before the event?
We will arrive 60 - 75 minutes prior to the start time chosen for your experience, depending on your individual venue, location, and set-up type. We will make sure to have the booth completely ready to go 15 minutes before showtime!
4
What kind of prints are available?
Our printer is a high speed digital printer that gets your photos to guests in about 10 seconds. You can choose between traditional photo booth strips
(2 x 6 inches) or more modern 4 x 6 prints. Head over to our design page to see layouts and designs!
5
Are there electrical requirements for our photo booth?
Yes, we need a single standard outlet, preferably not shared with the DJ or other heavy equipment. Two necessary if printing is added.
If your event is outdoors, a multi-circuit generator will work. Just check with the venue or planner that there is enough power for all devices. We do not provide a generator.
Power Requirements:
-
Voltage: 110–120V
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Frequency: 60Hz
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Total draw: 900–1000W
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Safe setup requires: 1500W continuous output
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Each outlet on your power source should support at least 600W
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Must be an Inverter Generator for more stable electrical output
This ensures the booth and printer can run safely and consistently.
6
How much space is needed for the booth?
An area measuring 8 x 8 x 8 feet is what is needed for the full set up. This way you can capture groups and the lovely backdrop.
7
Do you do outdoor events?
Yes we do! We just ask that you provide an 8 x 8 x 8 space on solid, flat ground, under covered area so that we are shielded from unpredictable elements. Access to a standard electrical outlet is required. If your event is outdoors a multi-circuit generator will work. You must verify with the venue or planner that the generator will be able to provide power to all devices during the event. We do not provide a generator.
8
Do you require a deposit or retainer?
Yes we require a 30% non-refundable retainer to secure your booking.
9
Do you have liability insurance?
Yes we hold liability insurance and can provide documentation for the venue if needed.
10
Is there a delivery fee?
We offer free delivery within 25 miles of our Portland location (97206) or within 25 miles of our Salem location. Once you exceed 25 miles we do charge a travel fee of $1.50 a mile. If travel requires an overnight stay, the client is responsible for accommodations as well. If you are curious about possible additional fees for your location, contact us to discuss specifics.
11
How do I receive my photos or videos post event? How about my audio guestbook messages?
We send a zip file of all captures from your event, to you, within 48 hours of your event. Your audio guestbook files will be compiled into one audio file and provided to you via email within 48 hours as well. If you like we can create a video of a still photo and the audio combined. Just ask!
